1I can't sign in
Check the address you entered and your Junk or Spam folder first. If several emails arrive, use only the newest sign-in link and open it in the same browser where you started. Links expire and can only be used once. If the page asks you to wait, wait before requesting another link.
2My social account won't connect
Open Setup → Connected Accounts and press Connect again. Sign in with the platform itself. MOREWORK should never ask you to type a social-platform password into MOREWORK.
3The AI guessed the job wrongly
Photo setup is only a suggestion. Edit or reject the job type and enter what you actually did. A visual guess never becomes a locked job fact unless you confirm it.
4I don't like the advert
Change the wording or advert direction before approval. Nothing goes live until you approve the exact marketing version shown.
5A post did not publish
Check the status for each selected destination. If it is still processing, check again before retrying. If it failed, fix the reported connection or content issue and use Retry when offered on the existing advert. Do not create a second advert just to resend it. A disconnected destination cannot publish.
6I don't want to publish to one platform
Only choose connected destinations you want for that marketing job. Disconnect an account in Setup if you no longer want MOREWORK authorised to use it.
7Where are my enquiries?
Open Enquiries to see saved leads and their status. If a customer is unsure whether their enquiry arrived, check their name and message here before asking them to send it again. A delayed or missing email does not necessarily mean the enquiry was not saved. If the form cannot confirm delivery, it keeps the customer’s details and shows an error. GROW/SCALE can ask the AI Lead Assistant what deserves attention next.
8How do reviews work?
Open Reviews after successful work. MOREWORK keeps review requests separate from publishing and should never create a fake customer review or testimonial.
9Find Work found the wrong role
Change your search in normal language — role, location, distance, contract/permanent preference or sector. MOREWORK ranks real source results; it does not create vacancies.
10Does MOREWORK apply for jobs for me?
No. Compare and Application Helper can prepare information from your confirmed Work Profile, but you review the original vacancy and submit the application yourself.
11I want to clear my Find Work data
Use My Find Work data to remove your Work Profile, saved work search or opportunity history. Destructive actions ask for confirmation first.
12Why has AI/search paused?
Read the message on screen. If it asks you to wait, try again after the time shown. If your trial or subscription has ended, check Plan & billing in Setup. A service or connection error does not mean that a job search or advert completed.
13What happens after the free trial?
The seven-day trial starts without a card. When it ends, choose an available paid plan to keep creating new work. You will see the price and included job allowance before subscribing. Saved Premium adverts remain available to view after expiry or downgrade; creating new Premium artwork needs eligible access.
14Is the AI receptionist included yet?
Not in the standard trial and not part of the first non-phone launch. The phone/receptionist service is deliberately being activated later once the core MOREWORK product is complete and tested.
15My photos will not upload
Keep the page open while the upload runs and check your connection. Read any file warning, remove the rejected photo and choose a supported image under 50 MB. Before trying again, check whether the job already appears in your recent work. If the upload failed and your allowance looks wrong, note the time and the message for support.
16Why do I need to approve my advert again?
Approval belongs to the exact version you checked. Changing the wording or artwork means you must review and approve the new version. Check your selected destinations again before publishing.
17How do I manage my paid subscription?
Open Setup → Plan & billing and use the billing-management option. The business owner or an administrator can open it. Check the subscription status and any cancellation date shown there; signing out of MOREWORK does not cancel a subscription.
18Find Work is unavailable or has no results
If the page says the service is unavailable, try again later. If a search finishes with no matches, broaden the role or location and search again. Always open the original vacancy to check its details and whether it is still accepting applications.
Still stuck?
Need help? Email James@morework.uk and include your business name, what you were trying to do and the exact message shown on screen. Do not email passwords, sign-in links or payment-card details.